Policies

What's Included?

Your stay with us includes breakfast daily and complimentary beverages and snacks. We also provide high speed mesh Wi-Fi and most rooms offer SmartTVs. Rates are based on the room type and all rooms are strictly double occupancy. All rates are subject to change and may change without notice. Cartier Mansion Bed and Breakfast and The Ludington House reserves the right not to honor promotional rates or discounts published on third-party websites.

Deposit and Cancellation Policy

Cartier Mansion Bed and Breakfast and The Ludington House are unique properties where each guest reservation is both important and special to us. The first night of your stay will be charged at time of booking to guarantee your reservation. If you must cancel your reservation, please call and/or email us at least 7 days prior to the arrival date. Excluding special offers, promotions, and bookings made through a third party, a full refund will be made if a cancellation is done properly, which will be communicated in a confirmation email. Without a confirmation of the cancellation, the reservation is considered active. If you cancel with less than seven days notice, shorten your stay (including early check-out), or do not arrive for your stay, you still take responsibility for the cost of your entire reservation. By reserving with us, you consent to these policies. We will automatically charge any balance due to the credit card on file no earlier than seven days before your arrival. If payment fails to process, we will attempt to contact you. Failure to respond in a timely manner may result in the loss of your reservation without refund.

Third Party Bookings and Cancellations

Reservations made through third parties (Expedia, Booking, and others) may be subject to a cancellation fee of the entire deposit.

Travel Protection may be worth considering if you're concerned about cancellation fees. We are unaffiliated with the SS Badger and our cancellation policy applies to all guests regardless of transportation type.

Parking

We offer complimentary parking in our private parking lots. Additional street parking is available on Lavinia Street. Street parking in the winter months is prohibited. Oversize vehicles should park on the street unless prior arrangements are made. Please respect other guests and only use one parking space, staying within the assigned area. If you are uncomfortable navigating a tight parking lot, we encourage you to use Lavinia Street parking.

Arrival and Departure

We know you're excited to see us and we encourage early arrivals! Although your room preparations may still be underway, we want you to enjoy your visit to Ludington. Feel free to arrive any time after 11am and we'll help you make the most of your day and get you into your room as soon as it's available, almost always earlier than the 3pm check-in time! You may use our parking lot after 11am; we ask that you leave luggage in your vehicle until your room is available. We offer keyless entry throughout the property and will text you the code to use for building and room entrance throughout your stay. Upon departure, we ask that you adhere to the 11am check-out time to ensure rooms can be cleaned and ready for arriving guests.

Children–Adults Only

While we appreciate the little ones in our lives, many guests are getting away for some respite and adult time. Cartier Mansion Bed and Breakfast and The Ludington House welcome guests age 21 and older only.

Quiet Hours

As a courtesy to other guests, and in accordance with our neighborhood rules, please observe quiet hours both inside and outside between 10pm and 8am.

Occupancy

All rooms are strictly double occupancy and sleeping options are accordingly provided. Sleeping bags, cots, air mattresses, etc. are prohibited. Violating this policy by bringing in more than two guests will result in immediate dismissal from the property without refund.

Weddings

We congratulate you on your wedding and want you to have fond memories of staying with us for this important event. Your understanding and adherence to these policies will go a long way in avoiding an unpleasant situation. Specific to weddings, we do not offer spaces for wedding parties to get ready and only registered guests are permitted on property, both inside and outside. Hairspray, bobby pins, and other frequently used items can cause damage to century-old wood and furniture and should be avoided or minimized. As it compromises the security of our property, sharing door codes with outsiders is prohibited. Our fire pit and outdoor space is for the exclusive use of registered guests and quiet-hour rules apply between 10pm and 8am every day.

Outside Visitors

All spaces at Cartier Mansion and The Ludington House, both inside and outside, are for the exclusive use of registered guests only. Outside visitors are prohibited without specific permission of the owner. 

Smoking, Damages, and Cleaning Fees | SMOKE FREE CAMPUS

Due to the historic nature of our properties and for the health, safety, and comfort of our guests and staff, smoking, vaping, or anything of this nature is strictly prohibited anywhere, both indoors and outdoors, including private balconies. Any evidence of smoking, including a noticeable odor will result in a $300 cleaning fee and immediate dismissal from the property without refund. No candles or open flames are allowed anywhere. All rooms are outfitted with a smoke/CO detector. Carriage House rooms have a sprinkler system. It is a Federal offense to tamper with fire safety equipment. Normal wear and tear is understandable but damage caused by negligence or inappropriate behavior which requires repairs, replacement, or extra cleaning will be the financial responsibility of the guest registered to the room. Many historic items, irreplaceable antiques, works of art, and pieces of historical significance are present and must be treated carefully.

Pet Policy

While we love dogs, we must respect the experience of all guests and therefore have policies in place to ensure everyone can enjoy their stay. Ultimately, our policy is tied to the comfort and safety of all guests and staff. Due to the historic nature of our property and presence of a resident pet, all pets are prohibited from entering the main buildings at Cartier Mansion or The Ludington House; however, the Carriage House is small dog friendly (up to 40 lbs) and dogs may join you on the first floor porch at any time, including breakfast! Dogs staying with us must have our prior approval and be up to date on their vaccinations. All dogs need to be on lead (or held) anytime they are on our grounds outside of the guest room. Pet parents must minimize or prevent barking, marking, defecating, jumping, or unwelcome friendliness towards other guests. Please remember, others may have allergies or hesitations about dogs and will not want to be around your dog. Any "accidents" must be cleaned by the pet's owner immediately. There is a daily pet fee of $50, which includes several items and covers the cost of normal cleaning. $300 will be charged for extra cleaning necessitated by having an unauthorized pet in a room and excess cleaning/damage fees may apply. Your dog may not be left unattended in the room to minimize the possibility of disruptions to other guests, causing damage, or being in distress. Pet sitting services may be available with ample advance notice. Bona fide service dogs are not considered pets and must accompany their owner at all times.

Safety, Security, and Your Privacy

There is a three-way balance in providing a safe space for our guests while protecting this historic campus, enhancing your comfort by offering modern conveniences, all while maintaining privacy. Cameras can be visibly seen at each entry door, overlooking the parking lot, and in various public areas, providing video and audio that can be viewed remotely and recorded. There are no hidden cameras, cameras in guest rooms, nor are any positioned in a way that could see into any guest room. Smart Devices (Alexa) are in the dining rooms primarily for the purpose of providing ambient music. Smart Locks are updated daily to correspond with guest reservations, meaning old codes are deleted for the security of in-house guests. Staff access is limited to certain hours as needed. Only owners have master keys and the ability to set and change codes. Leak Detectors help prevent water damage and are small white boxes that can be seen under most sinks and toilets. They alert us when water comes into contact with the metal probes. If this happens by accident, you can simply dry the detector off. These devices have no audio/video or recording capability. Smoke/CO Detectors are in every guest room and public space. They are networked and actively monitored, so your alarm may go off due to an issue in another room. Please take appropriate steps as warranted and listen for directions; if you have any concern for your safety, please exit the building immediately.

ADA Compliance

We are committed to facilitating the accessibility and usability of this website for all people with disabilities. Over time, we will continue to implement the relevant portions of the World Wide Web Consortium's Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA), or such other standards to the extent required by the Americans with Disabilities Act (ADA). On a periodic basis, our website will be tested with assistive technology such as screen readers and screen magnifiers, and by individuals with disabilities who use these technologies. Please be aware our efforts are ongoing. If, at any time, you have specific questions or concerns about the accessibility of any webpage on our site, please email us at info@cartiermansion.com or call 231.843.0101. If you do encounter an accessibility issue, please be sure to specify the webpage URL in your email, and we will make all reasonable efforts to make that page accessible for you.

A room reservation constitutes your consent to all policies. Violation of any policy may result in immediate dismissal from the property without refund.